[5.1] Eligibility:

[i] Virtual and Windows RDP Servers: Refund requests are accepted within 12 hours of purchase.

[ii] Dedicated Servers: Refunds are not provided except in cases of non-delivery of service or irreparable hardware failures.

[5.2] Exclusions: No refunds will be provided for:

[i] Services terminated due to policy violations.

[ii] Services disrupted due to customer negligence or unauthorized modifications.